360 Customer Care

Clear Advice, Reliable Service

A lot of people make a big, showy deal about customer care, with soothing, comforting language in a bid to convince you that you matter and that they’ll always be there if you need anything. Anything. Just ask.

We tend to be more practical and proactive. Before we begin your project, we start with an agreed-upon scope of work and a schedule to see that the work is done in a timely manner. We believe we’re accountable to you, and that you’re accountable to us. We demonstrate the respect for you and your business that we want to see in return.

Some clients are well versed and comfortable with marketing. Some are new and fearful about the process. We’ve worked with the full spectrum of clients and know when you just need a colleague to extend your capabilities, and when you need a facilitated experience to put you on the right path.

Either way, we deliver on what we say we’re going to do, and we’ll communicate it every step of the way. We don’t like leaving people hanging.

When the job is done, we’re available to provide ongoing maintenance and support. While today’s content management systems – like WordPress – provide an accessible layer to manage online assets, they’re also more complex with many moving parts that don’t always work well with each other as pieces are updated.

And over the longer term, we can help you analyze customer feedback to see what’s working and what isn’t, and incorporate that learning into your next initiative.